Frequently Asked Questions

General Queries

Which Smart Device does TracPatch Support?

The TracPatch System is compatible with mobile smartphone devices and operating systems listed below and is supported by Google Chrome, Mozilla Firefox, and Microsoft Edge on devices using, at minimum, Windows® 8 and MacOS® 11 Apple, iPhone, and iOS are Registered Trademarks of Apple Corporation. Android and Windows are Registered Trademarks of Google LC and Microsoft:

Mobile Application - Operating System, RAM and Internal Memory

• iOS™: OS version 12 and above. (Apple iPhone 10 and above with minimum 32 GB of memory).

• Android®: OS version 8.0 and above with minimum 2 GB RAM and 16 GB phone memory.

Data Use, Storage and Security

What will TracPatch do with my data?

Data may be stored for an indefinite period of time or until you withdraw your consent. All stored and transmitted data is encrypted using commercially available technology. TPH collects the above data and stores it on private and secure servers. TPH may use de-identified information for any purpose except where required to do otherwise under applicable law. TPH does not disclose any user information that can identify you to third parties.

When will my TracPatch account become active or deactivated?

Once logged into the TracPatch Knee Patient App, the account becomes active when you first log in and then for 90 days after your scheduled surgery. The healthcare provider can deactivate your account when the devices, charger and unused supplies from the assembly kit is returned to the clinic at the end of TracPatch enrollment. When this occurs, the account will become inactive. The patient data will be archived and stored.

How do I reset my password?

Tap ‘Forgot My Password” on the login page. Enter your email address as your username and click OK. You will receive an email from devsupport@tracpatch.com. If you did not receive the email, please check your spam/junk folders. Log in with the credentials provided and enter in the new password. *You should change the password provided to you with the Reset Password email by going to My Profile and then select Change Password.

What happens if I forget my password?

First, search your Inbox for a Welcome message from devsupport@tracpatch.com. Sometimes, the email is sent to the Junk or Trash folder so make sure to look there as well. You can also reference the guide if you wrote down the login credentials.

What happens if I purchase a new phone?

Simply download the TracPatch App onto the new phone. Once the application is installed, log in using the same username/password that was registered previously. Follow the guide to navigate the app.

How do I find my username?

Your username is the email address provided during initial registration and enrolment with TracPatch. Don’t forget to review the log in section in the guide provided by your healthcare provider.

What happens if I lose my device or it’s not working?

If you lose your device, please contact your healthcare provider to let them know that you won’t be able to submit data. Your healthcare provider will work with TracPatch Customer Support to determine next steps. If you feel that your device is not working properly, please refer to the Troubleshooting Guide on www.tracpatch.com.

Who do I contact if I have a questions about my TracPatch?

If you lose your device, please contact your healthcare provider to let them know that you won’t be able to submit data. Your healthcare provider will work with TracPatch Customer Support to determine next steps. If you feel that your device is not working properly, please refer to the Troubleshooting Guide on www.tracpatch.com.

How Does TracPatch Work?

How can TracPatch help me reach my goals?

Your Healthcare Provider will discuss how they want to use TracPatch within your treatment plan. TracPatch can be used to track your progress status after an intervention and serve as a communication tool to connect you to your healthcare provider during your recovery process.

How does the TracPatch system help me reach my recovery goals?

The TracPatch smart device app is managed by qualified healthcare providers to give you specific daily, weekly, and monthly goal parameters to achieve. The TracPatch system collects and displays data while the device is being worn.

How and when will the device collect and refresh my data?

Your data will be updated automatically each time you tap the “Refresh” icon, located on the bottom scroll bar of the app.

How long do I have to wear the device?

The time frame to wear your device is tailored to your recovery goals discussed with your provider. TracPatch data shows most patients wear the device for about 16 hours a day, 3 weeks before surgery and about 60-90 days after surgery. Devices should be worn during daily active hours and removed from the ADP holders during sleep or a prolonged period of inactivity (6 hours or more). The healthcare provider will also determine when your enrolment period is over and when you will be able discontinue use of Tracpatch.

I’m scheduled for surgery, what do I do with my TracPatch?

One to three days before surgery, you should outline both ADP placements with the surgical marker provided. For removal of ADPs prior to surgery (depending on instruction from your healthcare provider), you will either remove the ADPs with the provided adhesive remover wipe yourself or have them removed in the clinic.

  • In some cases, your healthcare provider may issue you a pre-surgical loaner Tracpatch Assembly Kit that needs to be returned to the office during a Pre-Op Visit. You will receive a new Assembly Kit for your post-op recovery period.

Your healthcare provider will expect a pause in data collection during this time. Depending on your healthcare provider’s protocol, they will instruct you to do one or more of the following:

  • Bring extra ADPs to place after surgery.

  • Bring your TracPatch Devices to surgery.

    Leave your TracPatch supplies at home and promptly replace your ADPs by attaching them in the marked outline and slide and click to lock the TracPatch devices into the ADPs.

In some cases, your healthcare provider may issue you a pre-surgical loaner Tracpatch Assembly Kit that must be returned to the office during a Pre-Op Visit. They will then re-issue a new Assembly Kit to be used for the post-op recovery period.

Is TracPatch waterproof?

TracPatch is considered to meet a water-resistant standard as set by the FDA. To ensure best quality data collection, TracPatch recommends removing the devices when submerging the affected leg underwater or in water for a prolonged period, i.e. bathing, swimming, showering.

See the Use Instructions located on the bottom of the webpage, www.tracpatch.com. If your device gets water inside of it, contact TracPatch Customer Support to arrange a return.

Interaction with the TracPatch App FAQs

Progress Test Goal Meter

Why do I have to do a Progress Test - ROM Goal Meter (Range of Motion)?

The TracPatch Knee Patient App is designed to measure the active functional range of motion of the knee joint before surgery and after. It’s designed to monitor a patient’s progress toward the overall goals and provide the healthcare provider a window into the patient’s progress in between those in person appointments.

What can I do if I get a “straight leg ranges out of value” message?

Please refer to the training videos and tutorials for successful completion of the Seated Heel Slide Progress Test for best practice. If you continue to struggle, please contact TracPatch Customer Support. Sometimes, a patient specific calibration may need to be implemented. Other times, it could require an adjustment of specific parameters with the provider’s software.

Exercise FAQs

What happens if I am having trouble completing the exercises within the app or another healthcare provider tells me to do different exercises?

From the Exercise Feature, you can access video tutorials, which are designed to guide you through each exercise and how to perform it accurately. Click the dark blue rectangle at the top of the page, located directly under the Daily Exercise Progress heading.

What happens if I am having trouble completing the exercises within the app or another healthcare provider tells me to do different exercises?

Contact the healthcare provider who enrolled you in TracPatch to clarify your remote monitoring exercise expectations and coordinate care between multiple providers.

How do I setup Exercise Reminder Notifications?

Navigate to My Profile from the Patient Features Menu Home page. Under General Settings, find Exercise Reminders.

Select the > button to navigate to the Exercise Reminders page. Move the grey circle over to the left to enter the time you would like to receive a reminder to complete the exercises, choose a specific time of day and press ‘done’ once completed. Do this for all 3 sets, if desired. Click the right side of the bar that is highlighted in blue to turn off exercise reminders.

Please refer to the “Assembly Kit Care and Maintenance Guide” included in the assembly kit for overall use instructions. For further information about the hardware and supplies, please scroll down to the next section.

Connectivity and Charging Devices Indication Lights

Blinking Green Light – Devices are connected to the app via Bluetooth and each other.

Blinking Blue Light – Devices are not connected to each other.

Blinking Red Light – Battery is critically low. Place in charger to reset.

Blue = Devices are connected and working properly.

Green = blinking green means the devices are connected to each other and to the app but are having intermittent disconnect issues.

Indication Lights when charging devices.

Green, Blue, Red – Cycling of All Colors – Charger recognizes devices and quickly runs a test charge cycle.

Solid Green Light – Devices is fully charged.

Solid Red Light – Charger Error. Reset by reconnecting power cable.

Solid Blue Light – Devices are in charge mode.

Adhesive Disposable Patches

How often should I change the ADP?

The TracPatch Assembly kit contains enough upper and lower ADPs to allow for a typical wear time for each ADP to be 10-14 days to cover 90 days of TracPatch Use. ADPs should be changed every 10-14 days, as instructed in the ADP Replacement Tutorial.

If you feel the ADP placement is inaccurate and want to follow up, contact your healthcare provider, or you can contact TracPatch Customer Support for Remote Virtual Based Instruction.

What happens if I run out of ADPs and my healthcare provider still wants me to wear TracPatch?

Sometimes, individuals require more ADPs than the allotment provided within the Assembly Kit. In this case, let your healthcare provider know that you are running low on supplies. You and your healthcare provider can decide the best course of action to determine your need for more ADPs or supplies.

What do I do if my skin itches under the ADP?

It is common for people to experience mild tingles and itchiness while wearing the ADPs, particularly in the first 24 to 48 hours of use. If the itchiness persists or you experience a rash, contact your healthcare professional immediately so they can evaluate the issue. Please contact TracPatch Customer Support via the Contact Feature on the app so appropriate follow up and care coordination can occur.